Return Policy

At Tribal Moon Cacao, your satisfaction is our priority. Please note that, due to the nature of our products, Tribal Moon Cacao is unable to accept returns on opened items. However, if you encounter any issues with your purchase or need to initiate a return for an unopened product, we are here to assist you.

For returns, please reach out to our dedicated customer service team by emailing us at within 30 days of receiving your product. Kindly provide your order details, including the order number and a brief description of the reason for the return. Our team will guide you through the return process and address any concerns you may have.

We appreciate your understanding and strive to make your experience with Tribal Moon Cacao as delightful as possible. Thank you for choosing us for your cacao journey!

Shipping Information:

Transit Times to Australia: Your order will typically arrive in Australia within 2 to 7 business days. However, please be aware that occasional delays may occur due to the ongoing COVID-19 situation.

Transit Times to International Destinations: Transit times generally range from 10 to 15 business days for our valued international customers. Similar to our domestic shipments, there may be longer delivery times due to COVID-19-related challenges.

We deeply appreciate your patience and understanding as we continue to work diligently to ensure your orders are safely and efficiently delivered to your doorstep. Your satisfaction is our priority, and we will do our utmost to minimise any inconveniences caused by external factors.

Shipping Rates in Australia:

Weight RangeShipping Cost
 0 kg to 1.4 kg$9.95
1.4 kg to 3 kg$12.75
3 kg to 5 kg$18.75
5 kg to 10 kg$22.95
10 kg to 24 kg$39.95

International Shipping Rates:

Weight RangeShipping Cost
0 to 2 kg$43
2 to 4 kg$75
5 to 10 kg$150